Emove Real Estate School
Have questions? Call us: 617-942-0914

Frequently Asked Questions

Find answers to common questions about MaOnlineCE.com

About Our Company

MaOnlineCe.com is a website owned and operated by Emove Real Estate School. We are a board approved, licensed, and bonded real estate school. Our license #: 1291. Our instructors and partners have over 30 years combined experience in both teaching and practicing real estate. If you have any questions about our legitimacy, please contact the real estate board. We are also listed on the real estate board's website: View MA Board Approved Schools

Pre-class Information

Emove Real Estate School maintains a record of all credits accumulated. As long as your 6 month access period has not expired, you are able to access your account and see your credit. Course data is stored on our secure servers. You will have access to class material for up to 6 months starting from the day your payment was made.

Students found to have engaged in misrepresentation of their identity will be promptly reported to the Massachusetts Real Estate board. Only the individual whose license number is listed on the certificate is allowed to access/watch CE videos on our platform.

We offer refunds to students minus 10% processing fee within 7 days after payment. All technical support questions should be directed to: hello@maonlinece.com. Alternatively, you can call us at: 617-942-0914.

Getting Started

After creating an account and paying, simply select any video you would like to watch. Each course offering is 2 hours long. You are required to watch all 2 hours of each course. To make it easy, we have broken it down into manageable sections. In order to receive a certificate and fulfill your continuing education requirement, you have to complete all courses totaling 12 hours.

Common Questions

How secure is my payment information?
Security is very important to us. We do not store any credit card information on our server. Payment information is handled through secure payment processors like Stripe and Braintree, which are world renowned secure payment platforms with millions of users worldwide.
How come I can't fast forward?
Our platform was designed according to the guidelines set-forth by the Massachusetts Real Estate Board. The board prohibits the ability to fast-forward past content you have not previously watched. Users are able to rewind and then fast-forward to the point they last watched.
What does the color code for the videos mean?
Green means that you have finished watching that particular video.
Yellow means that you have previously watched but have not completed that video.
Pink means that the video has not been watched.
When all buttons are green, it means you have completed the lecture.
What is your return policy?
Our service is 100% money back guaranteed. If you are not satisfied, please contact us for a refund within 7 days of payment.
When do I receive my certificate?
As soon as you finish watching 12 hours of video, our platform will automatically email you your certificate. You can also download your certificate by clicking on "Download Certificate" from the course page.
Can I contact an instructor with questions?
Yes, if you have questions about the material, you may email the instructor at hello@maonlinece.com. We will make an effort to respond to questions within a reasonable time period during regular business hours (Monday through Friday).

Technical Questions

I forgot my username and password. What do I do?
No worries! Our platform allows you to reset your password. Just go to Forgot Password and enter your email. We will email you a password reset link.
My webpage became non-responsive while watching a video. How can I fix it?
This could happen because your computer was using a lot of resources due to multiple applications running at the same time. If you notice a lag in your computer's response time, you should close some applications. To fix a frozen/unresponsive browser, just close it and reopen it.
How do I access the course material?
Just go to Sign In with your email and password. Our platform remembers the video you last watched and you can continue from there. You do not have to worry about it not remembering which video you last watched—our platform saves everything automatically.
Which browsers support your videos?
We highly recommend using the most recent Chrome web browser. Our platform also supports numerous other major browsers such as Microsoft Edge, Safari, Firefox, and mobile browsers on Android, iPhone, iPad, and tablets.

Still Have Questions?

Our support team is here to help you succeed.